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Case Technology
Service & Support
In addition to the products we offer, Case Technology also has an extensive service capability covering the following areas:
  • Field Service
  •  Field Management
  • Training
  • Consultancy
  • System design
  • Project Management
  • Systems Integration
  • Server Room and Data Recovery  sites Design & Implementation
  • Dealing Room Design & Implementation
  • Structured Cabling design, implementation and certification

Customer Support

With the complexity of today's demands on integrated networks the choice of a support services provider to keep your network available and cost effective is of prime importance. Case Technology maintains that all of your effort should be focused on preventing faults that incur downtime instead of how quickly you can fix them.

Network Support

Successful fault resolution begins with correct diagnosis. Where possible, reconfiguration around the problem is carried out to re-establish as much service to the users as can be achieved in failure mode. When our engineers are dispatched they will have up-to-the-minute analyses, and appropriate spares to rectify any problem quickly. We ensure the quality of our service delivery is maintained proactively.

After Sales Support

our relationships with our clients are long-term, and we believe it is vital to ensure that clients have a clear avenue of contact with Case Technology. This is provided through our post-sales support, allowing technical and commercial issues to be resolved simply and efficiently. Case Technology approach is to have the expertise to meet or exceed your expectations at the very core of our support model.